Location: West London — 3–4 days in office, 1–2 days remote
Contract: Employed or Freelance (Non-Compete required for freelance)
Hours: Flexible between 7am–8pm
Salary: Negotiable DOE

About the Role

A high-responsibility operational role supporting two founders across scheduling, workflow, communication and organisation. You’ll act as the structural backbone of the agency — ensuring clarity, efficiency and alignment across all internal and client-facing activity. This is a strategic support position for someone who is exceptionally organised, culturally aware and confident managing multiple moving parts.

Responsibilities
• Manage founders’ diaries, schedules and time prioritisation
• Coordinate client calls, internal meetings, agendas and follow-ups
• Send and track contracts, NDAs, proposals and key documents
• Oversee daily office operations and internal workflows
• Assist with project management across active accounts
• Prepare presentations, reports and documentation
• Maintain accountability across tasks, deadlines and deliverables
• Communicate clearly with clients, partners and team members
• Handle confidential information with discretion

Requirements
• 2–5 years PA, EA or Operations experience (creative/fashion/agency preferred)
• Exceptional organisation and time management
• Strong written and verbal communication skills
• Proactive problem-solver with high attention to detail
• Ability to manage multiple priorities simultaneously
• High discretion and professionalism
• Cultural alignment with UNSUNG (fashion, art, digital culture)